Pepijn Meek - Portfolio

The product

As the Senior UX Designer at informatie voorzieningen (IV) I work within a team of 40 IT specialists on the employee portal (medewerkersportaal). To phase out the existing COBOL system, we have build a new portal with an Angular frontend framework. The portal serves UWV employees (reintegration supervisors) who assist clients during work reintegration from the Sickness Benefits Act (Ziektewet). The focus of my work is:

Offer tools and guidance to make the complex reintegration process more insightful and transparent, in order to get a better grip on the situation of the client.
(Re)Design future-proof user interfaces. In many cases, this goes way beyond the screens itself. It requires user research, conversations, demonstrations and changes in user behaviour.

Tasks and responsibilities

Create UX flows and UI design for many features and functionalities
Organize and lead workshops with users to translate user needs into requirements
Organize and conduct usability tests with users
Demo concepts and designs for expert teams and collect feedback
Document, report and advise on findings and complications to the product management team
Structurize and further develop Figma design system
Advocate for themes such as accessibility (implementing focus states and keyboard navigation) and simplification (reducing (un)necessary complexity and abbreviations).

End-to-end UX design

The further development of the portal presents a number of design challenges. One of them is to support realistic client cases. Most clients that are on sick leave were employed with one contract. This is straight forward and easy to understand. However, 1-5% of all cases are more complex. For example clients with multiple sickness periods at different employers, combined with pregnancy leave. This process is harder to manage for our reintegration supervisors and should therefore be displayed in a logical and understandable way.

This improvement requires structural changes to the interface. To make the right design choices, we needed more knowledge about the needs of employees and the (desired) use of the portal.

To retrieve feedback and learnings, I proposed to test our design prototypes early in the proces. This way we could validate and improve upon our ideas, way before they will get build by the development team.

I prepared and executed the user test from A-Z. The proces of the user test consisted of: